Please allow approximately 1–3 business days for us to process and pack your order.

Delivery times depend on your destination and selected shipping method. You'll receive tracking information as soon as your parcel leaves BABS HQ.

Unfortunately, we cannot change an address once an order has been placed.

If you've entered the wrong address, please contact us as quickly as possible. If the order has not yet been processed, we can check what is still possible.

No. It is not currently possible to select a specific delivery date or time during checkout.

We prepare and ship orders as quickly as possible.

Most orders are shipped with PostNL.

Orders to the United States are shipped with UPS Express due to customs and shipping requirements.

You'll receive a shipment confirmation with tracking information once your order is on its way.

Start by checking your tracking information.

If your parcel hasn't moved for several days or something doesn't look right, email us with your order number and we'll take a look.

If tracking shows your parcel as delivered, also check around your home, mailbox, neighbours and any nearby service point.

Depending on the parcel and courier, your order may be delivered to your mailbox, a neighbour or a nearby service point.

Check your tracking information for the latest delivery update.

Yes. Simply enter the recipient's details as the shipping address during checkout.

You can enter your own details separately as the billing address.

Yes. Please enter the company name in the Company field during checkout and make sure the complete address is correct.

Pre-order products can be purchased before they are ready to ship. The estimated shipping date will be mentioned on the product page.

Your 30-day return period starts when you actually receive the item.

If your order contains products with different shipping dates, check the information shown on the relevant product pages and order confirmation.

We process orders quickly, which means we usually cannot change products, colours or quantities after an order has been placed.

You can return eligible items after receiving your order.

Please contact us as soon as possible and include:

• Your order number
• A clear photo of the item
• A short description of the problem

We'll review the situation and arrange an appropriate solution, such as repair, replacement or refund.

Try refreshing the page or closing and reopening your browser.

It's also possible that an item sold out while you were shopping.

Still stuck? Send us a message and we'll help you.

After completing your order, you should receive an order confirmation by email.

Can't find it? Check your spam folder first.

If you've been charged but still haven't received a confirmation, contact us and include your name and payment details so we can check the order.

We accept iDEAL, Visa, Mastercard, Klarna, Bancontact, PayPal, Shop Pay, American Express, Maestro, UnionPay, BLIK and Apple Pay.

Available payment methods can vary depending on your location and device.

When Klarna is available at checkout, you can select it as your payment method and follow Klarna's instructions.

Your payment agreement is handled directly by Klarna. Questions about payment deadlines or Klarna invoices should therefore be directed to Klarna.

Klarna independently decides whether a transaction is approved.

If Klarna doesn't approve your payment, please choose another available payment method at checkout.

Yes. If you need an invoice, email us and include your order number.

Prices can change during sales, promotions or stock adjustments.

Unfortunately, we cannot refund a price difference if an item becomes cheaper after your purchase.

Yes. BABS gift cards can be purchased online and make a very good last-minute gift — just saying.

Yes. Enter your gift card code during checkout to use the available balance for your online order.

Orders delivered outside the European Union may be subject to local import taxes, customs duties or carrier handling fees.

These charges are determined by local authorities and are not included in our shipping rates unless stated otherwise during checkout.

You have 30 days from receiving your order to request a return.

Items must be unworn, unused, with tags attached and in their original packaging.

Register your return through our online return portal.

You have 30 days from the date you receive your order to request a return.

No. Return shipping costs are at your own expense.

If you're returning an order from outside Europe, import or customs charges incurred when the parcel returns to us may be deducted from your refund.

Your item must be in the same condition in which you received it: unworn, unused, with tags attached and in its original packaging.

We don't currently offer direct exchanges.

The fastest option is to return your original item and place a new order for the piece you want.

No. Archive Sale items are final sale and cannot be returned or exchanged.

We cannot accept returns of:

• Earrings
• Face masks
• Underwear
• Archive Sale items

Earrings, face masks and underwear are excluded for hygiene reasons.

Contact us as soon as possible and include your order number and a clear photo of the item.

Please report problems within 7 days of delivery so we can assess the issue quickly.

Babs The Label warrants its products against defects in materials and workmanship for 60 days from shipment.

This does not cover misuse, alterations, accidents or normal wear and tear.

If an issue falls within the warranty, we'll assess whether repair or replacement is the best solution.

Once your return has arrived and been inspected, we'll let you know whether your refund has been approved.

Approved refunds are sent back to your original payment method. Your bank or payment provider may need additional time to process the transaction.

We'll notify you after your return has been received and inspected.

Approved refunds are automatically issued to the original payment method used for your order.

Yes. Eligible pre-order items follow the same return policy. You have 30 days from the date you receive the item to request a return.

Send us an email and we'll be happy to help.