If I place an order today, will it arrive tomorrow?

For next-day delivery in the Netherlands, place your order before 3:00 PM from Tuesday to Friday. Please note that this does not apply on public holidays.

Delivery within Europe usually takes 5–7 working days, depending on the country and postal code. Worldwide delivery can take up to two weeks.

Shipping costs are determined by destination. Depending on your order and country, you may be required to pay local taxes or import duties upon delivery. Babs the Label is not responsible for these charges.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Can I change my address after placing an order?

Unfortunately, orders cannot be changed once they have been placed. If you entered an incorrect address, you will need to cancel your order and place a new one.

Can I choose a delivery date and time?

Unfortunately, it is not possible to select a delivery date or time when placing an order. We process and ship all orders as quickly as possible so that you receive your purchase without unnecessary delay.

Which shipping methods do you use?

We ship most orders with PostNL. Due to customs procedures, all orders to the United States are shipped with DHL Express or UPS Express.

Shipping costs are slightly higher for these express services, but your package will usually arrive within 1–3 days.

I still haven’t received my order. What should I do?

If your order has not arrived within the estimated delivery time, please check your tracking information first.

If your parcel has been registered with the courier but has not yet been shipped, we are most likely still preparing your order for dispatch.

If your order has been stuck at the sorting stage for more than a few days, please email us at customerservice@babsthelabel.com and include your order number. We will be happy to check its status for you.

If the tracking information shows that your package has been delivered but you have not received it, please check your mailbox for a delivery note. We also recommend checking with your neighbours.

What happens if I’m not home when my order is delivered?

If you are not home at the time of delivery, your parcel may be placed in your mailbox.

If the parcel is too large, the courier may deliver it to a neighbour or take it to a nearby service point. You will usually receive a delivery note or tracking update explaining where your parcel has been left.

Can I have my parcel delivered to someone else?

Yes, you can. Enter the recipient’s details as the shipping address during checkout and enter your own details as the billing address.

The tracking information will be sent to you, allowing you to follow the delivery.

Can I have my order delivered to my work address?

Yes, you can have your order delivered to your workplace. Please enter the company name in the “Company” field during checkout.

Do not enter the company name in the “First name” field, as this may prevent the parcel from being delivered. Please make sure all address fields are completed correctly.

I ordered a pre-order item. How does this work?

Pre-order items can be purchased online before they become available. Please check the product description for the expected shipping or delivery date.

Pre-order items can be returned within 30 days of delivery. The return period begins on the day you receive the item.

If your order contains both in-stock and pre-order items, the available items will be shipped separately.

Can I make changes to my order after it has been placed?

Unfortunately, we cannot make any changes once an order has been placed. To ensure fast delivery, our warehouse begins processing each order immediately, which means its contents can no longer be changed.

You can return your order for a refund after receiving it.

I received a faulty or incorrect item. What should I do?

If you have received a damaged, faulty or incorrect item, please email us at customerservice@babsthelabel.com. Include a clear photo of the item and your order number.

We will provide you with a return label so you can return the item at our expense. Depending on the situation, we will try to repair the item, send the correct item or issue a refund.

I’m experiencing problems during checkout. What should I do?

If you are unable to complete your order or payment, try closing and reopening your browser.

The item may also have sold out while you were shopping. If the page has been open for a while, refresh it to check whether the item is still available.

If you continue to experience problems, please email us at customerservice@babsthelabel.com or contact us through the chat.

Something went wrong while I was placing my order. How do I know if it was successful?

After successfully placing an order, you should receive an order confirmation by email.

If you have been charged but have not received a confirmation, please check your spam folder first. It is also possible that an incorrect email address was entered during checkout.

If you still cannot find your confirmation, please contact us at customerservice@babsthelabel.com.

Which payment methods do you accept?

We accept the following payment methods:

iDEAL, Visa, Mastercard, Klarna, Bancontact, PayPal, Shop Pay, American Express, Maestro, UnionPay, BLIK and Apple Pay.

How does paying with Klarna work?

When you select Klarna as your payment method, you can pay after receiving your order.

Within a few days of receiving your order, Klarna will send you an email containing the payment details. You will then have 28 days to pay the invoice. If you do not receive this email, please contact Klarna directly, as the payment is handled by Klarna rather than Babs the Label.

Please note that pre-order items must be paid for before they are delivered, even if the products have not yet been manufactured.

Why can’t I pay with Klarna?

When you select Klarna as your payment method, Klarna performs an eligibility check. This assessment may consider your payment history with Klarna, the value of your order and, in some cases, external information provided by a credit agency.

These factors determine whether your purchase is approved. If Klarna does not approve the payment, you can complete your order using another payment method.

Can I receive an invoice for my order?

Yes. If you require a commercial invoice, please email zoe@babsthelabel.com and include your order number. We will then send the invoice to you.

Can I receive a refund if the price of an item changes after I purchase it?

We occasionally offer discounts and promotions based on factors such as stock levels, trends, supply and demand.

Unfortunately, if the price of an item changes after your purchase, we cannot refund the price difference.

Can I order a gift card online?

Yes, both digital and physical gift cards are available to purchase online. You can find them under “Gift Cards” in the footer of our website—the perfect gift!

Can I use my gift card for an online order?

Yes, our gift cards can be used for online purchases.

Will I be charged additional fees when ordering from outside the EU?

If your delivery address is outside the European Union, import duties and taxes may apply.

For orders delivered to the United Kingdom, these charges must be paid before the courier can deliver your parcel. Please check your tracking information for payment requests and updates.

Any import duties and taxes are the customer’s responsibility and are not covered by Babs the Label.

What is your return policy?

We have a 30-day return policy. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn or unused, with all tags attached and in its original packaging. You will also need your receipt or proof of purchase.

How do I register a return?

You can easily register your return through our online return portal:

Babs The Label – Return Portal (returnless.com)

If you have any questions about your return, please contact us at customerservice@babsthelabel.com.

How long do I have to return an item?

You have 30 days from the date you receive your order to request a return.

Are returns free?

No, the cost of creating and using a return shipping label is the customer’s responsibility.

If you are returning an order from a country outside Europe, any applicable import costs will be deducted from your refund.

What condition must my returned item be in?

Your item must be returned in the same condition in which you received it. It must be unworn or unused, with all tags attached and in its original packaging.

You will also need to provide your receipt or another form of proof of purchase.

Can I exchange an item?

We do not offer direct exchanges. The fastest way to receive another size, colour or item is to return your original purchase. Once your return has been accepted, you can place a new order for the item you want.

Can I return an Archive Sale item?

No, items purchased in the Archive Sale are final sale and cannot be returned or exchanged.

Which items cannot be returned?

For hygiene reasons and in accordance with EU hygiene regulations, we cannot accept returns or exchanges for:

• Earrings
• Face masks
• Underwear
• Archive Sale items

Please contact us at customerservice@babsthelabel.com if you are unsure whether your item can be returned.

What should I do if my item is damaged, defective or incorrect?

Please inspect your order as soon as you receive it. If an item is damaged or defective, or if you have received the wrong item, contact us immediately at customerservice@babsthelabel.com.

Please report any issues within seven days of delivery so that we can assess the problem and find an appropriate solution.

Is my item covered by a warranty?

Babs The Label guarantees that its products are free from defects in materials and workmanship for 60 days from the shipping date.

This warranty does not cover damage caused by misuse, improper handling, alterations or normal wear and tear. If a product is found to be defective, Babs The Label will decide whether to repair or replace it.

When will I receive my refund?

We will notify you once we have received and inspected your return. We will then let you know whether your refund has been approved.

If approved, the refund will automatically be issued to your original payment method. Please note that your bank or credit card provider may need additional time to process the refund and make it visible in your account.

How will I know if my return has been approved?

Once we have received and inspected your return, we will send you a notification confirming whether your refund has been approved.

How will my refund be paid?

Approved refunds are automatically issued to the original payment method used to place the order.

Can I return a pre-order item?

Yes, pre-order items can be returned under our standard return policy. You have 30 days from the date you receive the item to request a return.

I have another question about my return. How can I contact you?

For any questions about returns, please email us at customerservice@babsthelabel.com.