If I place an order today, will it arrive tomorrow?

For next-day delivery in the Netherlands, place your order before 3:00 PM from Tuesday to Friday. Please note that this does not apply on public holidays.

Delivery within Europe usually takes 5–7 working days, depending on the country and postal code. Worldwide delivery can take up to two weeks.

Shipping costs are determined by destination. Depending on your order and country, you may be required to pay local taxes or import duties upon delivery. Babs the Label is not responsible for these charges.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Can I change my address after placing an order?

Unfortunately, orders cannot be changed once they have been placed. If you entered an incorrect address, you will need to cancel your order and place a new one.

Can I choose a delivery date and time?

Unfortunately, it is not possible to select a delivery date or time when placing an order. We process and ship all orders as quickly as possible so that you receive your purchase without unnecessary delay.

Which shipping methods do you use?

We ship most orders with PostNL. Due to customs procedures, all orders to the United States are shipped with DHL Express or UPS Express.

Shipping costs are slightly higher for these express services, but your package will usually arrive within 1–3 days.

I still haven’t received my order. What should I do?

If your order has not arrived within the estimated delivery time, please check your tracking information first.

If your parcel has been registered with the courier but has not yet been shipped, we are most likely still preparing your order for dispatch.

If your order has been stuck at the sorting stage for more than a few days, please email us at customerservice@babsthelabel.com and include your order number. We will be happy to check its status for you.

If the tracking information shows that your package has been delivered but you have not received it, please check your mailbox for a delivery note. We also recommend checking with your neighbours.

What happens if I’m not home when my order is delivered?

If you are not home at the time of delivery, your parcel may be placed in your mailbox.

If the parcel is too large, the courier may deliver it to a neighbour or take it to a nearby service point. You will usually receive a delivery note or tracking update explaining where your parcel has been left.

Can I have my parcel delivered to someone else?

Yes, you can. Enter the recipient’s details as the shipping address during checkout and enter your own details as the billing address.

The tracking information will be sent to you, allowing you to follow the delivery.

Can I have my order delivered to my work address?

Yes, you can have your order delivered to your workplace. Please enter the company name in the “Company” field during checkout.

Do not enter the company name in the “First name” field, as this may prevent the parcel from being delivered. Please make sure all address fields are completed correctly.

I ordered a pre-order item. How does this work?

Pre-order items can be purchased online before they become available. Please check the product description for the expected shipping or delivery date.

Pre-order items can be returned within 30 days of delivery. The return period begins on the day you receive the item.

If your order contains both in-stock and pre-order items, the available items will be shipped separately.

Can I make changes to my order after it has been placed?

Unfortunately, we cannot make any changes once an order has been placed. To ensure fast delivery, our warehouse begins processing each order immediately, which means its contents can no longer be changed.

You can return your order for a refund after receiving it.

I received a faulty or incorrect item. What should I do?

If you have received a damaged, faulty or incorrect item, please email us at customerservice@babsthelabel.com. Include a clear photo of the item and your order number.

We will provide you with a return label so you can return the item at our expense. Depending on the situation, we will try to repair the item, send the correct item or issue a refund.

I’m experiencing problems during checkout. What should I do?

If you are unable to complete your order or payment, try closing and reopening your browser.

The item may also have sold out while you were shopping. If the page has been open for a while, refresh it to check whether the item is still available.

If you continue to experience problems, please email us at customerservice@babsthelabel.com or contact us through the chat.

Something went wrong while I was placing my order. How do I know if it was successful?

After successfully placing an order, you should receive an order confirmation by email.

If you have been charged but have not received a confirmation, please check your spam folder first. It is also possible that an incorrect email address was entered during checkout.

If you still cannot find your confirmation, please contact us at customerservice@babsthelabel.com.

Which payment methods do you accept?

We accept the following payment methods:

iDEAL, Visa, Mastercard, Klarna, Bancontact, PayPal, Shop Pay, American Express, Maestro, UnionPay, BLIK and Apple Pay.

How does paying with Klarna work?

When you select Klarna as your payment method, you can pay after receiving your order.

Within a few days of receiving your order, Klarna will send you an email containing the payment details. You will then have 28 days to pay the invoice. If you do not receive this email, please contact Klarna directly, as the payment is handled by Klarna rather than Babs the Label.

Please note that pre-order items must be paid for before they are delivered, even if the products have not yet been manufactured.

Why can’t I pay with Klarna?

When you select Klarna as your payment method, Klarna performs an eligibility check. This assessment may consider your payment history with Klarna, the value of your order and, in some cases, external information provided by a credit agency.

These factors determine whether your purchase is approved. If Klarna does not approve the payment, you can complete your order using another payment method.

Can I receive an invoice for my order?

Yes. If you require a commercial invoice, please email zoe@babsthelabel.com and include your order number. We will then send the invoice to you.

Can I receive a refund if the price of an item changes after I purchase it?

We occasionally offer discounts and promotions based on factors such as stock levels, trends, supply and demand.

Unfortunately, if the price of an item changes after your purchase, we cannot refund the price difference.

Can I order a gift card online?

Yes, both digital and physical gift cards are available to purchase online. You can find them under “Gift Cards” in the footer of our website—the perfect gift!

Can I use my gift card for an online order?

Yes, our gift cards can be used for online purchases.

Will I be charged additional fees when ordering from outside the EU?

If your delivery address is outside the European Union, import duties and taxes may apply.

For orders delivered to the United Kingdom, these charges must be paid before the courier can deliver your parcel. Please check your tracking information for payment requests and updates.

Any import duties and taxes are the customer’s responsibility and are not covered by Babs the Label.