CHANGED YOUR MIND?
RETURNS & REFUNDS
No worries — you have 30 days after receiving your order to request a return.
REGISTER YOUR RETURN →EASY DOES IT
HOW TO RETURN.
A few simple steps and your return is on its way.
REGISTER
Register your return through our online return portal within 30 days of receiving your order.
PACK IT UP
Make sure your item is unworn, unused, with tags and returned in its original packaging.
SEND IT BACK
Follow the instructions in the return portal and send your parcel back to us.
REFUND
Once your return has arrived and has been inspected, we'll let you know whether your refund has been approved.
BEFORE YOU SEND IT BACK
RETURN CONDITIONS.
To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, with tags and in its original packaging.
You'll also need your receipt or other proof of purchase.
GOOD TO KNOW
RETURN COSTS
Return shipping costs are at your own expense. The cost of creating and using the return label is therefore paid by you.
If you're returning an order from outside Europe, any import or customs costs charged to us for the returned parcel will be deducted from your refund.
FINAL MEANS FINAL
NON-RETURNABLE ITEMS
Some items cannot be returned.
Archive Sale items are final sale and cannot be returned.
For hygiene reasons, we also cannot accept returns of earrings, facemasks or underwear.
Not sure about your item? Just send us a message before returning it.
SOMETHING NOT RIGHT?
DAMAGES & ISSUES
Please inspect your order when it arrives and contact us straight away if your item is defective, damaged or if you've received the wrong product.
Issues must be reported within 7 days of delivery so we can review the situation and help you as quickly as possible.
customerservice@babsthelabel.com →OUR WARRANTY
60 DAYS
Babs The Label warrants that its products are free from defects in material and workmanship for 60 days from the date of shipment.
This does not cover damage caused by misuse, alteration, accidents or normal wear and tear.
If a product is covered by this warranty, we may repair or replace the item depending on the situation.
WHAT HAPPENS NEXT?
EXCHANGES & REFUNDS.
WANT SOMETHING ELSE?
The fastest way to get the item you want is to return your original item and place a new order separately.
This way you don't have to wait until your original return has been processed before securing your new favourite.
BACK TO YOUR ORIGINAL PAYMENT METHOD.
Once we've received and inspected your return, we'll let you know whether the refund has been approved.
If approved, your refund will automatically be sent back to your original payment method.
Please keep in mind that your bank or card provider may need additional time to process the refund.
READY TO SEND IT BACK?
REGISTER YOUR RETURN.
Use our online return portal to register your return quickly and easily.
START YOUR RETURN →